Returns Policy

Thank you for shopping with us. Due to the intimate nature of our products and strict hygiene considerations, our return policy is designed to be fair while protecting all customers. Please read the following carefully before making a purchase.

All sales are final on items that have been opened, used, or damaged after purchase. This includes, but is not limited to, sex toys, intimate apparel, and other personal wellness items. We are unable to accept returns or exchanges for these products due to concerns regarding customer health and safety.

Returns may be considered only under the following conditions:

The item is unused, unopened, and in its original packaging with all tags attached.

The request is made within a specified period (e.g., 30 days) from the shipping date.

The product is defective, damaged upon arrival, or we have sent the incorrect item. Please contact our customer service team promptly with your order details and supporting evidence (e.g., photos or video of the issue).

To initiate a return, please contact us via email at info@graceland.co.jp] or through our Contact Us page. You will receive instructions on how to proceed. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment. Please note that shipping costs are non-refundable, and return shipping fees are the responsibility of the customer.